QS Study

Usefulness and Importance of Informal Communication

Informal communication does not follow the established rule, regulation, and chain of command. In spite of this, informal communication has already proven its utility in performing organizational activities. Moreover, it helps to overcome the shortcomings of formal communication. Therefore, it is regarded as the substitute for formal communication. In the following, we are discussing the importance or advantages of informal communication:

The alternative to formal communication: Informal communication is regarded as the alternative to formal communication. Informal channels convey those messages that cannot be transmitted through formal channels. It reveals that informal communication channels reduce the lacking of formal communication and thus increases the effectiveness of the whole communication system in the organization.

Providing interpretation of the message: Sometimes messages that come through formal channels require interpretation and clarification. Informal communication greatly helps in providing the necessary clarification and explanation of those messages.

Improving interpersonal relationship: Informal communication is the means of exchanging personal feelings, opinions, likings, and disliking of the employees. Through this communication, they can come close to each other. Thus, informal communication helps to develop and maintain good relations among the people in the organization.

Transmitting message quickly: Informal communication channels are useful in disseminating information very quickly. Therefore, when it is needed to spread a message within a short period of time, we can take the help of informal communication channel.

Flexibility: Informal communication is flexible in nature, as it does not follow any prescribed rule and formality. Here information can flow to any direction and can spread quickly.