QS Study

Reasons for Order Refusal

When seller writes a letter to the customer expressing his inability to supply the ordered goods, it is known as order refusal letter. If the seller refuses to supply the goods according to order placed by the buyer, he (seller) forwards a letter to notify the refusal which is known as order refusal letter.

There may have various reasons for refusal of an order. Some of these causes are as follows:

  • If the ordered items are not available to the seller,
  • If the seller has not sufficient stock of the ordered items.
  • If there is legal restriction on delivering goods to that specified location.
  • If the seller is in doubt about the financial credibility of the customers.
  • If the customer includes any condition in the order letter that was not discussed and settled ember.
  • If the seller is dissatisfied with the previous dealings of the customer.
  • If the seller has changed the nature of his business.
  • If the seller has no credit sales policy, but the customer proposed to buy on credit.

The language of such letter must be courteous enough to refuse the buyer. There should be positive approach so that goodwill is not hampered.