QS Study

Measurement of Actual Performance

Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance. These include personal observation, sample checking, performance reports, etc. As far as possible, performance should be measured in the same units in which standards are set as this would make their comparison easier.

Measuring performance is a vital part of assessing the value of employee and management activities. Performance should be measured based on an employee’s overall impact, cost efficiency, effectiveness, and ability to implement best practices.

Measurement Tools of Actual Performance

  • Punctuality
  • Quality of work
  • Observe personal habits
  • Review personal presentation
  • Carry out a client survey

It is usually believed that measurement should be done after the task is completed. However, wherever possible, measurement of work should be done during the performance.

For instance, in case of assembling task, each part produced should be checked before assembling. Similarly, in a manufacturing plant, levels of gas particles in the air could be continuously monitored for safety.

In small organizations, each piece produced may be checked to ensure that it conforms to quality specifications laid down for the product. However, this might not be possible in a large organization. Thus, in large organizations, certain pieces are checked at random for quality. This is known as sample checking.