QS Study

Meaning of Order Refusal Letter

When seller writes a letter to the customer expressing his inability to supply the ordered goods, it is known as order refusal letter. Although sellers expect more and more orders from customers, they may not entertain all the orders placed by customers. In some cases, sellers reject orders. In that situation, they need to write order refusal letter. Thus, order refusal letter informs the customer that the seller could not grant his order.

Though refusing order is an un-friendly business practice, the sellers often do so. Such refusal may arise due to various reasons such as, legal restriction on delivering goods to some specific locations, shortage of stock, suspicion about buyer’s financial credibility etc. Whatever is the cause of refusing order, the language of the letter should be courteous and friendly.