QS Study

Integrating Functional Systems for Superior Organizational Performance

Functional information systems rarely stand alone. This reflects the fact that the functions they support should, as much as possible; connect with each other seamlessly in order to serve the firms customers. To keep your business growing at the dramatic rates you plan for, it is essential to have your business software applications integrated around a single codebase, database, and business process. Customers expect timely order delivery, often on a just-in-time schedule; quality inspection to their own standards; flexible credit terms; post-delivery service; and often, participation in the product design process. Proper planning of an integrated business management software system often takes a back seat to short-term revenue acceleration goals.

Information technology provides vital support for integrating internal business processes, cutting across functional lines, and for integrating operations with the firm’s business partners, its customers, and suppliers. A balanced scorecard translates an organization’s mission and strategy into a set of performance measures that provide the framework for implementing its strategy. Managers need to the preparation and direct operations within the company and use up to date management information systems designed to collect and present the essential data that is usually computerized. Manager and business firms invest in information technology and system because they provide real economic value to the business.