QS Study

Advantages of Informal Communication

The informal channel of communication has the following advantages:

  • Free Environment

Informal communication is done in a free environment. Free environment means that there is no pressure of any office-big or small. The reactions of the employees can easily be collected.

  • Improving the labor-management relationship

Informal communication also plays a vital role in developing a labor-management relationship in the organization. In some cases, the flow of information through formal channels creates distrust, controversy, and dispute between management and workers. In such situations, management can employ informal communication channels to know the attitudes, opinions, and wishes of their subordinates. This will reduce misunderstanding between workers and management and will improve their relationships.

  • Obtaining immediate feedback

It is not always possible to obtain employees’ reaction or feedback on any decision of management through formal communication media. Moreover, getting employees’ feedback through formal channel takes a long time. In such a situation, informal communication channels are more useful and effective.

  • Relieving Frustration

Different issues of the organization may create frustration in the mind of employees. Through expressing it to others, employees can relieve their frustrated. But in a formal channel, it is not always possible.

  • Forwarding recommendation

Due to fear or chance of losing a job, employees do not like to forward their suggestions and recommendations through the formal channel. In such a situation, employees can use informal channels to forward their recommendation to their superiors.

  • Increasing efficiency

Informal communication facilitates in establishing a cordial relationship between management and worker. This cordial relationship encourages the employees to be sincere in discharging their duties and thus increase their efficiency.

  • Helping decision making

Through informal communication, management gets the opportunity to collect information from different corners that help them to take the right decision and solve any problem efficiently and effectively.

From the above discussion, we can conclude that informal communication is essential for bridging the communication gap in every spare of organizational activities. That is why; businesses in modern time give more emphasis on the practice of informal communication.

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