Advantages of Horizontal Communication
Horizontal communication is essential for the smooth functioning of organizational activities and for interdepartmental coordination. This type of communication is especially important for large-scale enterprises. The followings are the main benefits that can be derived from horizontal communication:
Coordination: Organizational activities are divided into various departments or groups. Horizontal communication facilitates the coordination of various departmental activities so that organization can reach its ultimate goal.
Reducing misunderstanding: Misunderstanding and conflict among managers and staffs are very common in organizational life. Horizontal communication helps to reduce possible misunderstanding and conflict though meeting, discussion, face-to-face conversation etc.
Strengthening group efforts: Group efforts and teamwork are essential prerequisites for organizational success. Horizontal communication helps in reducing conflicts, controversies, and differences in opinions and thus establishes consensus among the managers and workers concerned. This consensus strengthens group efforts and team spirit in the organization.
Performing inter-departmental communication: Horizontal communication occurs between people at the same level in various departments. Therefore, inter-departmental communication occurs smoothly.
Gaining benefits of informal communication: Though horizontal communication is formal in nature, it enjoy s some degree of informality in exchanging information as the senders and the receivers hold the same position, status, and honor.
Distortion free communication: Horizontal communication is usually free from distortion. Since the sender and the receiver of horizontal communication can exchange information directly, there is no possibility of distortion of message.
Bringing dynamism in the workplace: Horizontal communication helps to overcome misunderstanding and conflicts among the managers. It creates an environment of cooperation, teamwork and team spirit. This brings dynamism in performing organizational activities.
In conclusion, we can say that the flow of information through the horizontal communication channel is inevitable for organizational success. In the present complex business world, efficient functioning of a large business organization mostly depends on effective horizontal communication.