Nature or Features of Non-verbal Communication - QS Study
top logo

Nature / Features of Non-verbal Communication

Non-verbal communication is a type of communication that does not use any oral or written word. It can communicate some human feelings more accurately than those of other methods of communication. Some important features of non-verbal communication are discussed below:

No use of Words: Non-verbal communication occurs without using any written or oral word. Instead of writes or oral words, it relies on various non-verbal cues like physical movement, tasks, colors, signs, symbols, signals charts etc. to express human feelings, attitudes and information.

Different meanings: A single message of non-verbal communication may express different meaning to different persons or in different places. The symbols and signs that we used as the media of non-verbal communication are not always accurate in expressing the true meaning of the communication. In many cases they are vague and inconsistent. So the media of non-verbal communication should be used carefully.

Pervasiveness: Non-verbal communication is pervasive in nature. If we look around us, we can see the numerous aspects of non-verbal communication. Now we need to learn how to observe and detect them. Murphy and his associates mentioned that 60% to 70% effect of message comes from non-verbal cues.

Application: Verbal communication is primarily associated with face-to-face oral communication as we can readily observe the non-verbal symbols there. Beside this, written communication can also be analyzed on the basis of its non-verbal parts. For example, the format, neatness and language of a written message communicate a non-verbal message to the readers.